02

O2 is one of the leading telecommunications businesses within the UK; it offers numerous services including mobile phone products and Internet services. The business provides different services to both the public and private organisations. The company prides itself on being the market leader in non voice services, this includes services such text messaging, games and media messaging.

Within the UK the business has 18.4 million customers and 40 million customers across Europe. The business employees 29,000 people and is growing at a rapid rate. Sales at o2 increased majorly when the business successfully secured the exclusive contract for the first generation of iPhones released by Apple. This contract has now been opened up to all mobile phone providers within the UK.

The o2 business is part of the Telefonica o2 Europe company, this includes numerous different telecoms businesses which operate in the UK, Ireland, Germany, the Czech Republic and Slovakia. O2 is used as the main brand name throughout the different countries it operates.

A joint venture between the supermarket giant Tesco and o2 has been established, this sees a mobile phone operator with the Tesco branding being used with the technical support of o2 being used.

By Post:

Telefonica UK Limited Correspondence Department
PO Box 202
Houghton Regis
LU6 9AG

Pay & Go Customer Service Dial Charges
From your O2 mobile 4445 25p per call
From a landline 0844 809 0222 5p / min
Opening hours Monday – Friday 08:00 – 21:00
Saturday 08:00 – 20:00
Sunday 08:00 – 18:00

 

PAYG iPhone Customer Service Dial Charges
From your iPhone 2302 25p per call
From a landline 0844 875 2302 5p / min
Opening hours Monday – Friday 08:00 – 21:00
Saturday 08:00 – 20:00
Sunday 08:00 – 18:00

 

Top-Up Line Dial Charges
From your O2 mobile 4444 Free
From a landline 0845 606 2277 Local rate
Opening hours Monday – Sunday 24 hours

 

Pay Monthly Customer Service Dial Charges
From your O2 mobile 202 Free
From a landline 0844 809 0202 5p / min
Opening hours Monday – Friday 08:00 – 21:00
Saturday 08:00 – 20:00
Sunday 08:00 – 18:00

 

iPhone Customer Service Dial Charges
From your iPhone 2302 Free
From a landline 0844 875 2302 5p / min
Opening hours Monday – Friday 08:00 – 21:00
Saturday 08:00 – 20:00
Sunday 08:00 – 18:00